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Articles by
Troy Larson
How Employee Engagement Affects the Bottom Line
Posted by Troy Larson & filed under Agile Business 
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What do you think contributes most to employee’s feeling both happier and more productive at the office? Here’s a hint: how about feeling truly taken care of, appreciated, and trusted by your employer? According to a recent Harvard Business Review post, “More than 100 studies have affirmed the connection between employee engagement and performance, but…
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Want a better Customer Service Experience? Teach Employees Improv
Posted by Troy Larson & filed under Agile Business .
I’m pretty sure having to call customer support is up there with going to the dentist or public speaking in terms of things we actually like doing. I mean, when was the last time you actually had a positive time calling a customer support line? Companies know that these frontline staff members are a key…
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The Magic when CMOs and CIOs Team Up
Posted by Troy Larson & filed under Agile Business .
Better customer insights lead to better growth potential. But today, acquiring, developing, and interpreting all that customer data requires both the marketing and IT departments. In fact, recent research conducted by the CMO Council, suggests that this process should start with the Chief Marketing Officer (CMO) and the Chief Information Officer (CIO). According to Kimberly…
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Want better project success? Remember to Motivate!
Posted by Troy Larson & filed under Agile Business .
When it comes to improving our project management and project success skills, often times we immediately jump right into the sea of tips, tricks, and “how to” articles out there. Yet despite arming ourselves with this new knowledge, sometimes our projects still deliver less than stellar results. Before you reassess your project management skills or…
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Want Better Ideas? Fight Over Them!
Posted by Troy Larson & filed under Agile Business .
Who here wants to have better, stronger ideas? I think it’s safe to say everyone does. Traditionally individuals are taught to try and limit conflict, particularly when working in teams. However, a study published by Charlan Nemeth of UC Berkeley suggests that having regular, structured fights may be one of the single most important ingredients…
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How Social Media can Foster Brand Loyalty
Posted by Troy Larson & filed under Agile Business .
OK so we can all agree to some extent that “yes, social media is a great way to foster brand loyalty.” I’m not going to pretend that this is anything new. There are tons of articles that have been published on the power of social media and how it can help increase brand loyalty. Every…
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How to Budget if you’re Agile
Posted by Troy Larson & filed under Agile Business .
Becoming a more agile organization isn’t easy. There are so many nuances to keep in mind that we even decided to dedicate an entire section of our blog to helping people successfully pull it off. Today, I want to call your attention to a particular challenge of becoming agile that you might not have thought…
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