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Use Case – MedMan Streamlines Processes and Improves Customer Support

Mindjet®, the leading provider of software and web-based applications for visually organizing and managing information and ideas, today announced the successful implementation of MindManager™ version 9 with MedMan, a leading medical management services company based in Boise, Idaho. MedMan was looking for a solution to help get closer alignment on internal operations and access to customer information for its 25 remote working employees so they could drive more strategic business plans for their dispersed medical practice client base. MedMan deployed MindManager to help employees create and organize all vital business documents, such as client rosters, HR documents and new hire information, in MindManager so information is easy to access, update and share. Using MindManager, MedMan is able to better serve its clients by providing in-depth and interactive strategy plans that foster idea generation and increase productivity.

MedMan provides administrative and business assistance and consultation for clinics, physician-owned and private medical practices. With numerous clients across multiple states and a workforce that is spread across the country, the business was difficult to keep on track. MedMan needed an easy-to-use and understand platform for tracking key pieces of information related to its clients and business.

“The methodology behind MedMan’s business is helping our clients prioritize needs and establish operational efficiencies to more effectively manage their medical practices,” said Jim Trounson, President of MedMan. “The beauty of MindManager is that we can easily create an actionable business plan with goals, owners and deadlines and work in real-time with the client to show progress and quickly revise the plan when needed. This allows us to the make decisions quicker and faster, making business better for our clients and MedMan.”

MedMan has also taken advantage of the new features in MindManager version 9 including the enhanced integration with Microsoft Outlook, the resource availability feature and the Gantt Project View to understand when clients have available assets and how MedMan can effectively use those to better a client’s business.

“Resource and project management is something that is essential to the survival of any business, whether providing services to clients or providing healthcare to patients,” said Scott Raskin, CEO of Mindjet. “MedMan’s use of MindManager demonstrates the power of visualizing pieces of information that are critical to everyday business function and we are excited to help MedMan provide a unique and necessary service to medical professionals.”

By using MindManager’s extensive visual environment and its innate ability to organize and manage all forms of data and information, MedMan has created elaborate maps that contain all pieces of relevant information for any client, ranging from current business plans, to action items to client rosters. With MindManager, MedMan has been able to strengthen its relationship with existing clients, acquire new ones and provide all clients the service needed to keep business thriving.

MindManager’s visual information maps start with a central theme, and then add branches with ideas, notes, images, tasks, hyperlinks and attachments. Users can easily import from all types of information sources. MindManager maps are used to capture and organize information, and quickly transform thoughts and ideas into fine-tuned visual representations, documents, compelling presentations and winning strategies. MindManager provides a better way to brainstorm, organize facts, plan projects, and communicate results. Users have access to tight integration with Microsoft Outlook and Office to keep the constant stream of information for a project organized in one easy-to-access location, and a visualization and dashboard tool for SharePoint environments with MindManager Explorer for SharePoint. Collaboration tools, real-time map co-editing and web based document storage with Mindjet Catalyst is also available.

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About MedMan

Founded by Jim Trounson in 1977, MedMan’s business model was based on Jim’s experience with outsourcing management companies that were improving the efficiency of hospitals by centralizing and computerizing many of their management functions. MedMan’s goal is to positively affect healthcare delivery to one million patients per year by 2015, based on a proven ability to provide an elite team of professional practice administrators to physician-driven medical clinics.