http://blog.mindjet.com/2007/06/whats-your-favorite-web-2-or-tech-word-and-why Software that helps people visualize and use information Fri, 25 Jul 2008 06:53:41 +0000 http://wordpress.org/?v=1.5 http://blog.mindjet.com/2007/06/whats-your-favorite-web-2-or-tech-word-and-why#comment-32100 Fri, 22 Jun 2007 09:48:24 +0000 http://blog.mindjet.com/2007/06/whats-your-favorite-web-2-or-tech-word-and-why#comment-32100 My current favorite Web 2.0 is "consumerization". As you likely already if you're reading this blog post, it is the latest term in a long line of focus on the customer. For IT service providers, it refers to letting computer users have what they want. PC, laptop, Apple, Blackberry? Yes. It means no more "No" - and not caveated by "within reason." Why? Because the end customer has become tech-saavy enough to experiment with tools and decide which better (or best) enable their individual contributions. So, it refers to devices, applications, etc. It is the opposite of lockdown. It also embraces other Web2.0 concepts like "me-media" and blogging and encourages product/service companies to embrace their user community in a way that allows them to express their interests and make possible "Level Zero" support (self aid and buddy aid w/o service desk personnel) via user groups, forums, php, newsletters, knowledge base, etc. Ultimately, it's about respecting the customer and their ability to understand technology and how it relates to their requirements, then expressing that in the way you present your products and services. My current favorite Web 2.0 is “consumerization”. As you likely already if you’re reading this blog post, it is the latest term in a long line of focus on the customer. For IT service providers, it refers to letting computer users have what they want. PC, laptop, Apple, Blackberry? Yes. It means no more “No” - and not caveated by “within reason.” Why? Because the end customer has become tech-saavy enough to experiment with tools and decide which better (or best) enable their individual contributions. So, it refers to devices, applications, etc. It is the opposite of lockdown. It also embraces other Web2.0 concepts like “me-media” and blogging and encourages product/service companies to embrace their user community in a way that allows them to express their interests and make possible “Level Zero” support (self aid and buddy aid w/o service desk personnel) via user groups, forums, php, newsletters, knowledge base, etc. Ultimately, it’s about respecting the customer and their ability to understand technology and how it relates to their requirements, then expressing that in the way you present your products and services.

]]> http://blog.mindjet.com/2007/06/whats-your-favorite-web-2-or-tech-word-and-why#comment-32272 Thu, 05 Jul 2007 05:44:26 +0000 http://blog.mindjet.com/2007/06/whats-your-favorite-web-2-or-tech-word-and-why#comment-32272 My favorite is "mash-up" - much like the music genre as well. Using the best parts of multiple systems and tools together leads to endless possible combinations of new sites and web experiences. My favorite is “mash-up” - much like the music genre as well. Using the best parts of multiple systems and tools together leads to endless possible combinations of new sites and web experiences.

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