Comments on: MindManager CPU and Memory Usage http://blog.mindjet.com/2006/09/mindmanager-cpu-and-memory-usage Sat, 21 Nov 2009 02:43:28 -0800 http://wordpress.org/?v=2.8.4 hourly 1 By: Andrew Wilcox http://blog.mindjet.com/2006/09/mindmanager-cpu-and-memory-usage/comment-page-1#comment-13836 Andrew Wilcox Sun, 08 Oct 2006 22:30:30 +0000 http://blog.mindjet.com/2006/09/mindmanager-cpu-and-memory-usage#comment-13836 Some progress for me. I downloaded the latest driver from Wacom for the pen and tablet PC versions: Driver 4.97-6 For Windows 2000, XP & XP x64 http://www.wacom.com/productsupport/download.cfm?id=161&product=CTE4 This appears to have reduced quiescent state CPU usage down to less than 10% for MindManager. As soon as I mouse over the MindManager window CPU usage increase to 80-90%. Some progress for me. I downloaded the latest driver from Wacom for the pen and tablet PC versions:
Driver 4.97-6 For Windows 2000, XP & XP x64
http://www.wacom.com/productsupport/download.cfm?id=161&product=CTE4

This appears to have reduced quiescent state CPU usage down to less than 10% for MindManager. As soon as I mouse over the MindManager window CPU usage increase to 80-90%.

]]> By: Andrew Wilcox http://blog.mindjet.com/2006/09/mindmanager-cpu-and-memory-usage/comment-page-1#comment-13506 Andrew Wilcox Mon, 02 Oct 2006 12:23:18 +0000 http://blog.mindjet.com/2006/09/mindmanager-cpu-and-memory-usage#comment-13506 Just been in discussion with a supplier of business simulation games to major corporates. They want to include MindManager as part of the package for Preparation, Infomration Dissemination, Game Tool, Presentation (and who knows the corporates may then use MindManager in their normal business). BUT discussion is on hold until CPU problem is fixed. My contact has installed MindManager on his desktop and laptop, and the CPU of both machines has been overloaded by MindManager. He has un-installed the software. I had to send him a PDF of the map we created on line this morning. What is the timescale on resolving this problem? Just been in discussion with a supplier of business simulation games to major corporates. They want to include MindManager as part of the package for Preparation, Infomration Dissemination, Game Tool, Presentation (and who knows the corporates may then use MindManager in their normal business).

BUT discussion is on hold until CPU problem is fixed. My contact has installed MindManager on his desktop and laptop, and the CPU of both machines has been overloaded by MindManager. He has un-installed the software.

I had to send him a PDF of the map we created on line this morning.

What is the timescale on resolving this problem?

]]> By: Stephen Cotterell http://blog.mindjet.com/2006/09/mindmanager-cpu-and-memory-usage/comment-page-1#comment-13022 Stephen Cotterell Thu, 28 Sep 2006 08:55:19 +0000 http://blog.mindjet.com/2006/09/mindmanager-cpu-and-memory-usage#comment-13022 After a long time in the sidestream mindmapping in general and electronic mindmapping in particular seems to be taking off. Maybe the tipping point into the mainstream wolrd is about to be reached? Yet, as I am a long time user of Mind Manager, we have found that the CPU hogging problem directly affects this possibility. Consider the way I work in front of clients and colleagues. For example, prior to the release of the latest problem laden version I would use Mindmanager live and interactively with others i.e. as a dynamic and useful tool that we could all share. I noticed that once people had hands-on experience of using previous versions of the software that they would download a trail. Some even bought copies for themselves! Now all of that free, experiential learning and marketing has gone as now I only use mindmanager when I am on my own. Please close your eyes if you do not want to read what's coming!! However, I still need the interactivity when I am working with people. So, with my Tablet PC I have created a series of blank PowerPoint Slides. I then display this as a slideshow. Once in this mode I hover over the bottom left hand corner of the screen with my pen, select the drawing tool and start to create mind maps!! Obviously the functionality of MindManager is lost to me but at least I am getting part of the job done in real time!! I miss using Mind Manager in the real time world. Please give it back to me!! Stephen After a long time in the sidestream mindmapping in general and electronic mindmapping in particular seems to be taking off. Maybe the tipping point into the mainstream wolrd is about to be reached? Yet, as I am a long time user of Mind Manager, we have found that the CPU hogging problem directly affects this possibility.

Consider the way I work in front of clients and colleagues. For example, prior to the release of the latest problem laden version I would use Mindmanager live and interactively with others i.e. as a dynamic and useful tool that we could all share. I noticed that once people had hands-on experience of using previous versions of the software that they would download a trail. Some even bought copies for themselves!

Now all of that free, experiential learning and marketing has gone as now I only use mindmanager when I am on my own. Please close your eyes if you do not want to read what’s coming!!

However, I still need the interactivity when I am working with people. So, with my Tablet PC I have created a series of blank PowerPoint Slides. I then display this as a slideshow. Once in this mode I hover over the bottom left hand corner of the screen with my pen, select the drawing tool and start to create mind maps!! Obviously the functionality of MindManager is lost to me but at least I am getting part of the job done in real time!!

I miss using Mind Manager in the real time world. Please give it back to me!!

Stephen

]]> By: Andrew Wilcox http://blog.mindjet.com/2006/09/mindmanager-cpu-and-memory-usage/comment-page-1#comment-13021 Andrew Wilcox Thu, 28 Sep 2006 08:41:34 +0000 http://blog.mindjet.com/2006/09/mindmanager-cpu-and-memory-usage#comment-13021 Yesterday at Winchester Ecademy where I was presenting my ideas for Cabre's latest product which of courses uses MindManager extensively : Event Recording and Instant Publishing on the Web. One of my friends said "I installed your MindManager trial on my desktop PC but it took up too much CPU time. So I installed it on my brand new laptop and had the same problem. Sorry Andrew I have uninstalled MindManager". Inside I cried! I am pleased we have your attention Richard but when will we get the resolution? Yesterday at Winchester Ecademy where I was presenting my ideas for Cabre’s latest product which of courses uses MindManager extensively : Event Recording and Instant Publishing on the Web. One of my friends said “I installed your MindManager trial on my desktop PC but it took up too much CPU time. So I installed it on my brand new laptop and had the same problem. Sorry Andrew I have uninstalled MindManager”.

Inside I cried!

I am pleased we have your attention Richard but when will we get the resolution?

]]> By: Andrew Ross http://blog.mindjet.com/2006/09/mindmanager-cpu-and-memory-usage/comment-page-1#comment-10745 Andrew Ross Wed, 13 Sep 2006 13:53:13 +0000 http://blog.mindjet.com/2006/09/mindmanager-cpu-and-memory-usage#comment-10745 I like the idea of the diagnostic tool. It would serve two functions: 1. simplify the mechanism by which the Mindjet engineers can collect information from the field; and 2. since it requires a user to actually download the tool, it will attract a particular user demographic, i.e.: those users who are affected by the issue and/or those who take an active interest in helping Mindjet improve the product. If we don't have a diagnostic tool, then it would be helpful to know what information is useful for the engineers...If we should send a full stack trace or what? Perhaps Mindjet would like to suggest an example of the sort of information we should be forwarding. I like the idea of the diagnostic tool. It would serve two functions: 1. simplify the mechanism by which the Mindjet engineers can collect information from the field; and 2. since it requires a user to actually download the tool, it will attract a particular user demographic, i.e.: those users who are affected by the issue and/or those who take an active interest in helping Mindjet improve the product.

If we don’t have a diagnostic tool, then it would be helpful to know what information is useful for the engineers…If we should send a full stack trace or what? Perhaps Mindjet would like to suggest an example of the sort of information we should be forwarding.

]]> By: Jason R. Kaiser Sr. http://blog.mindjet.com/2006/09/mindmanager-cpu-and-memory-usage/comment-page-1#comment-10737 Jason R. Kaiser Sr. Wed, 13 Sep 2006 12:51:28 +0000 http://blog.mindjet.com/2006/09/mindmanager-cpu-and-memory-usage#comment-10737 Just an idea....could your engineers write a small diagnostic program that we could install on our machines that would give them specific information relevant to this problem? I would gladly install it. Just an idea….could your engineers write a small diagnostic program that we could install on our machines that would give them specific information relevant to this problem? I would gladly install it.

]]> By: Colin Walls http://blog.mindjet.com/2006/09/mindmanager-cpu-and-memory-usage/comment-page-1#comment-10734 Colin Walls Wed, 13 Sep 2006 11:59:24 +0000 http://blog.mindjet.com/2006/09/mindmanager-cpu-and-memory-usage#comment-10734 I just wanted to commend Richard for his very mature response to this issue. Too many [usually larger] software companies make it so hard for their users to contact them, that they must never get any useful feedback. Clearly this does not apply to Mindjet. In the same fashion, such companies almost never admit to being at fault - they always know best. Again, Mindjet is bucking the trend. Thank you. I just wanted to commend Richard for his very mature response to this issue. Too many [usually larger] software companies make it so hard for their users to contact them, that they must never get any useful feedback. Clearly this does not apply to Mindjet. In the same fashion, such companies almost never admit to being at fault – they always know best. Again, Mindjet is bucking the trend. Thank you.

]]> By: Robin Capper http://blog.mindjet.com/2006/09/mindmanager-cpu-and-memory-usage/comment-page-1#comment-10686 Robin Capper Wed, 13 Sep 2006 01:59:31 +0000 http://blog.mindjet.com/2006/09/mindmanager-cpu-and-memory-usage#comment-10686 I've seen memory consumption as more of an issue than processor use. As have plenty of memory seeing MindManager use 500-1000mb of ram/swap file isn't a problem but imagine it could be on lessor machines. Maybe rather than Eric's suggested email list could you consider a "Current Release Issues" forum on the Mindjet User forums. This aimed at performance/bugs rather than the more general current forums. For future maybe you could intercept or duplicate the crash reports so Mindjet does get the benefit of them. I use one other application that does this and they report that these greatly assist tracking of problems. I’ve seen memory consumption as more of an issue than processor use. As have plenty of memory seeing MindManager use 500-1000mb of ram/swap file isn’t a problem but imagine it could be on lessor machines.

Maybe rather than Eric’s suggested email list could you consider a “Current Release Issues” forum on the Mindjet User forums. This aimed at performance/bugs rather than the more general current forums.

For future maybe you could intercept or duplicate the crash reports so Mindjet does get the benefit of them. I use one other application that does this and they report that these greatly assist tracking of problems.

]]> By: Eric Mack http://blog.mindjet.com/2006/09/mindmanager-cpu-and-memory-usage/comment-page-1#comment-10668 Eric Mack Tue, 12 Sep 2006 23:02:58 +0000 http://blog.mindjet.com/2006/09/mindmanager-cpu-and-memory-usage#comment-10668 Richard, thanks for opening up the discussion on this. Given the elusive nature of this problem, perhaps a simple e-mail list would allow for rapid discussion of the issue - at least until you can get a handle on the scope. I realize that this is a low-tech solution but I want to suggest a way that will encourage the greatest level of participation. Either way, now that you;ve blogged about this, let's see what other members of the MindManager community have to say. Thanks again, Eric Mack Richard, thanks for opening up the discussion on this. Given the elusive nature of this problem, perhaps a simple e-mail list would allow for rapid discussion of the issue – at least until you can get a handle on the scope.

I realize that this is a low-tech solution but I want to suggest a way that will encourage the greatest level of participation. Either way, now that you;ve blogged about this, let’s see what other members of the MindManager community have to say.

Thanks again,

Eric Mack

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